Department: Information Technology - Client Services

Campus Location: Wichita, KS - WSU Main Campus

Hire Type: Full Time

Pay: Salary set at $25.45/hr (equivalent to $52,936/yr)

Work Schedule: 8am - 5pm Monday - Friday

Export Compliance Requirement: This position requires access to EAR or ITAR controlled technologies. Applicants are required to be eligible for employment under U.S. export control laws and must meet the requirement of being a “U.S. Citizen”.

Job Story

Be the Bridge Between People, Process, and Progress
If your ideal workweek looks less like a predictable calendar grid and more like a rotating “featured playlist” full of variety, learning, and problem-solving; this role may be your perfect match.

We’re searching for someone who thrives in an environment where every week looks different, every project has purpose, and your initiative truly moves the needle. This is a dynamic role designed for someone who enjoys being at the center of people + technology. We’re looking for someone who runs their own plays and adjusts on the fly when the game plan changes, not someone that needs constant direction. Think: a project manager meets a teacher meets a product tester meets a customer success specialist.

....Someone who...
Organizes your own work, your own calendar, and your own proactive momentum.
Doesn’t wait for a supervisor to outline every step, you set the steps to keep projects moving & teams getting the needs met.
Sees challenges as puzzles, not roadblocks.
Learns quickly and from missteps, channeling a team refining a feature, not dwelling on the first draft.
Keeps up with system updates, explores new tools, and remains in a learning mindset.
Communicates confidently with end users, IT professionals, and leaders, regardless of their comfort with technology.
Translate for our users and requestors in order to make tech attainable for all, not a scary monster that lurks in the closet.
Create, with your keen eye for details, to produce polished, professional training content that actually helps people.
Works well with team members, partners, and cross-functional groups.

Multiple positions available! Apply. Don’t overthink it.
This role is a rare opportunity to blend people skills, training expertise, tech curiosity, and problem-solving creativity while shaping how employees experience technology.

Job Summary

Creates and delivers training and development programs to all levels of end-users and other IT professionals, both online and instructor led. Performs testing and troubleshooting on how to best utilize existing and new software applications that are available to employees.

Essential Functions

Designs and deploys training programs, classes, workshops, computer based training and on-line help materials. Develops documentation of custom applications and packaged applications, using a variety of mediums, as needed, including creation and maintenance of a web presence. May provide problem recognition, research and resolution including recommending action(s) to resolve user inquires on use of software. Assists with training needs assessment process and vendor selection.

Job Duties

You’ll play a key role in empowering campus users through training, documentation, and support.

• Plan, schedule, and deliver engaging trainings (online and instructor-led) for employees at all skill levels.
• Translate “tech talk” into plain language so employees can better understand trainings.
• Ask critical clarifying questions from stakeholders to identify what is truly needed and so you can build the right solution.
• Field follow-up questions, guide users through changes, and keep communication clear and approachable.
• Maintain active contact with project stakeholders during audits, reviews, and efficiency improvement efforts.
• Test new functionality, pilot updates, and new software tools, prior to campus-wide rollouts finding issues/concerns before they find the end users.
• Research and explore new tools or platforms to enhance departmental and institutional success.

Required Education and Experience:

• High school diploma or equivalent
• Three (3) years of experience in computer applications. Every 30 hours of college coursework can be substituted for one (1) year of experience.

Required License/Certifications/Training:

None

Knowledge, Skills and Abilities:

• Ability to handle rapidly changing priorities and return to work quickly despite interruptions.
• Listen and interact with customers using a variety of communication tools to diagnose problems, provide assistance, and resolve issues for users of various software applications.
• Speak clearly and project with the volume necessary for a classroom or computer lab containing at least 20 computers and attendees.
• Ability to provide positive customer service in a timely manner, constructively handle unexpected problems, and make decisions in accordance with department and WSU policies.
• Ability to successfully work with people of various cultures, languages and technical skill levels with the consistent standards of professional courtesy.

Preferred Qualifications:

• Proficient in Microsoft 365 Suite, especially SharePoint site creation and maintenance
• Experience with Ellucian Banner
• Experience with Cornerstone (myTraining) or other LMS administration
• Experience with eLearning (e.g., Articulate 360, Adobe Captivate, etc.)
• Experience with video and content creation software (e.g., Camtasia, Premier, etc.)

Preferred License/Certifications/Training:

Microsoft Office Power User
Microsoft Cloud Power User

Physical Requirements:

Ability to remain in a stationary position. Ability to operate a computer and other office equipment including but not limited to phone, printers, copiers, and calculators. Ability to communicate with others and accurately exchange information.

Additional Physical Requirement: