Department: OneStop Student Services

Campus Location: Wichita, KS - WSU Main Campus

Hire Type: Full Time

Pay: Range beginning $42,500/yr, adjusted based on qualifications

Work Schedule: General business hours, (some evenings & weekends needed)

Export Compliance Requirement: No export control requirement.

Job Story

Join the dynamic team of OneStop Student Services academic advising professionals to provide advising for incoming freshmen, gap year students and first-time in college international students. Wichita State's OneStop Student Services focuses on educating students on the resources available to ensure student success. First-year advisors are trained on academic advising for first-year students as well as admissions, financial aid, records and registration, and student accounts, allowing our advisors to provide holistic service.

Job Summary

Assists prospective and first-year students with educational advising, processes and procedures. Collaborates with appropriate staff and University departments to facilitate seamless service and resolutions to student and customer inquiries. May lead staff and oversee special projects.

Essential Functions

Advises first-year students concerning their academic plans, progress, and academic and career goals in order to assist students in making personal education decisions and meeting graduation requirements. Interprets student needs and provides individualized service and assistance while maintaining confidentiality. Provides financial aid, student accounts, and registration support services to prospective and first-year students across multiple disciplines, tracks inquiries, coordinates with departments, and assists with policy and procedure changes. Educates students and campus community on academic programs, processes, and procedures. Collaborates with various departments to enhance educational services and opportunities. Participates in outreach and recruitment activities as department representative. Verifies, maintains and ensures accuracy of data and program documentation in internal and external records system and reviews reports as assigned.

Job Duties

• Academic advising for incoming freshmen, gap year students and first-time in college international students.
• Assist all students at the university with admissions, financial aid, records and registration, and student account questions.
• Communicate the many academic resources available to students as they navigate their academic journey.
• Collaborate with academic colleges to ensure advisors are informed of the latest happenings in the colleges, curriculum changes, and other information critical to students as they persist through their academic journey.

Required Education and Experience:

• Bachelor's degree in related field
• Two (2) years of experience in academic advising, finance, enrollment, admissions, or related field

Required License/Certifications/Training:

None

Knowledge, Skills and Abilities:

• Outstanding written/oral communications skills. along with critical thinking ability to interpret and respond appropriately to diverse groups of people in various situations.
• High level of service orientation, with outstanding customer service skills and attitude; responsive to customer needs with ability to provide prompt, courteous, accurate information.
• Exercise accountability and follow through.
• Excellent computer skills, including thorough knowledge of Windows. Microsoft Office, database systems and other computer programs.
• Thorough knowledge and understanding of an enterprise level student information system.
• Understanding of university business processes, such as admissions, advising, registration. enrollment. or financial aid.
• Ability to build and sustain effective professional and courteous interpersonal relationships with a diverse constituency of faculty, staff and students.
• Understanding of FERPA rules for the release of student information to faculty, parents, students, etc.

Preferred Qualifications:

• Master's Degree in a related field.
• Three or more years in higher education.

Physical Requirements:

Ability to remain in a stationary position. Ability to operate a computer and other office equipment including but not limited to phone, printers, copiers, and calculators. Ability to communicate with others and accurately exchange information.

Additional Physical Requirement: