Department: Parking & Transportation Services

Campus Location: Wichita, KS - WSU Main Campus

Hire Type: Full Time

Pay: Range begins at $17.73/hour and is commensurate with experience

Work Schedule: Monday-Friday; 8:00 AM-5:00 PM; work is performed on-site and in person.

Export Compliance Requirement: No export control requirement.

Job Story

As an Administrative Specialist for Parking Services, you will serve as a welcoming, front-facing resource for students, faculty, staff, and visitors while supporting the day-to-day operations of Parking Services. You will process ePermit sales and billing, assist with Shocker Assist and ADA mobility rides, and supervise student employees to help ensure services are delivered efficiently and professionally.

Success in this role requires a high level of service orientation and outstanding customer service skills, along with a positive, helpful attitude. The ideal candidate is organized, detail-oriented, and able to manage administrative responsibilities accurately while responding to the needs of a diverse campus community. You should be comfortable interacting with students, faculty, coworkers, and members of the public in a consistently friendly, professional, and respectful manner.

Why this role matters: You will help create a positive experience for people navigating parking and mobility services, often serving as one of their first points of contact. Your organization, attention to detail, and commitment to excellent service will contribute to smooth daily operations and a welcoming campus experience.

Job Summary

Performs a variety of professional and administrative duties that facilitate the operations of a function(s), program(s), and/or department(s).

Essential Functions

Supports the programs and services provided by the department(s) by performing varied or related processes which may include creating and maintaining databases and websites, monitoring, facilitating, and enforcing compliance with established criteria, guidelines and standards, etc. May coordinate, attend, prepare materials for and/or take minutes at meetings and special events. May prepare or assist in the preparation of budgets, grant applications, proposals, status reports and/or financial statements. May identify and pursue ways to improve the efficiency and effectiveness of administrative procedures used by students, faculty, visitors and staff. May order and maintain sufficient inventory of office supplies and equipment. May be assigned to lead, assist, coordinate or support special projects as needed.

Job Duties

• Processes department ePermit sales and billings.
• Assists with Shocker Assist/ADA mobility rides.
• Supervise student employees

Required Education and Experience:

• High school diploma or equivalent
• Two (2) years of experience in general office, clerical, administrative support or related field

Required License/Certifications/Training:

• None

Knowledge, Skills and Abilities:

• Valid Driver's License.
• Ability to efficiently operate the T2 Flex system.
• Ability to operate a two-way radio.
• Ability to remain calm under stressful situations.
• Ability to communicate effectively verbally and in writing.
• Ability to give and follow instructions verbally and in writing.
• Ability to recall and record information concisely and accurately.
• Ability to read and understand written department guidelines, university policies, laws, rules, and regulations.
• Ability to build and sustain effective professional and courteous interpersonal relationships with a diverse constituency of faculty, staff, students, and public.
• Ability to supervise students.

Additional Information:

This position will have unescorted access in the Parking Services Building. In order to comply with the FBI’s Criminal Justice Information Systems (CJIS) and KBI’s Kansas Criminal Justice Information Systems (KCJIS) requirements, the person hired for this position must undergo additional background requirements including verification of identification, a state of residency and national fingerprint-based record checks. Selected candidate must be a US Citizen.

Physical Requirements:

Ability to remain in a stationary position. Ability to operate a computer and other office equipment including but not limited to phone, printers, copiers, and calculators. Ability to communicate with others and accurately exchange information.

Additional Physical Requirement:

Sedentary: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves remaining stationary most of the time.