Department
Wichita State Intercollegiate Athletic Association

Campus Location
Wichita, KS - WSU Main Campus

Hire Type
Part Time

Pay
Pay range $11-13

Work Schedule
Some weeknights, weekends, potentially holidays subject to sport(s) home schedule

Export Compliance Requirement
No export control requirement.

Job Story
Wichita State Intercollegiate Athletic Association, Inc, is searching for professional, service-focused individuals for Event Staff for Charles Koch Arena, Eck Stadium, Wilkins and Cessna Stadium. We deliver memorable experiences that connect all to Shocker Nation Through a Shared Sense of Pride & Passion.
Event Staff is responsible for crowd management and executing Arena, Stadium and WSU-ICAA event policies and procedures.

Job Summary
A student assistant will carry out administrative and technical tasks requested by a supervisor. Depending on the area the student assistant is employed in, they may assist and mentor other students or provide support throughout the campus in various forms.

Job Duties
Collects and verifies tickets from event attendees.
Greets patrons and assists them in finding their seats.
Assists guests with locating exits and amenities such as restrooms and concession areas.
Assists guests with limited mobility or other special needs to and from their seats.
Ensures that aisles, walkways, and designated seating areas are clear, clean, and safe.
Calmly assists with disputes regarding tickets and seats.
Notifies supervisor of any problems with facilities, supplies, and venue.
Assists guests with complaints or concerns; escalates concerns to supervisor when necessary.
Performs other related duties as assigned.

Required Education
High School diploma or equivalent. Enrolled in a minimum of 6 credit hours at Wichita State University.

Additional Requirements
Requires prolonged standing, sitting, walking and stair climbing to access full range of facility.
Flexibility to work evenings, weekends, and holidays as needed.

Required Experience
This is specific to each position and department. See additional requirements and preferences.

Preferred Qualifications
Previous experience preferred.
Strong interpersonal and communication skills, both written and verbal.
Able to work effectively both independently and on a team.
Strong problem-solving skills and able to make decisions in a fast-paced environment.
Exemplify a strong commitment and willingness to provide outstanding customer service.

Additional Information for Posting
WSU-ICAA proudly promotes its Championship Essentials for all those that interact with our department.
As a member of our team:
I will take actions to put safety first.
I will be proactive in creating a safe environment.
I will practice safe behaviors in everything I do.
I will be aware of my environment and the inherent dangers.
I will be prepared to know all exits and where lifesaving devices are located.
I will be respectful and approachable while demonstrating a positive attitude.
I will treat people with dignity and understanding.
I will exhibit professionalism and appreciation.
I will be an energy giver.
I will overdeliver on service expectations.
I will project a consistently welcoming and inviting atmosphere.
I will strive to create positive memorable experiences/moments.
I will maintain a clean and comfortable environment.
I will seek out opportunities to connect and grow.
I will strive for a flawless experience.
I will perform in a competent and consistent manner.
I will be excellent and in sync in all that I do.
I will be intentional in my use of time and resources.
I will be efficient in my scope of responsibilities.

Physical Requirements
Ability to remain in a stationary position. Frequent 60-90%
Ability to operate a computer and other office equipment including but not limited to phone, printers, copiers, and calculators. Frequent 60-90%
Ability to communicate with others and accurately exchange information. Frequent 60-90%