Department
Housing and Residence Life

Campus Location
Wichita, KS - WSU Main Campus

Hire Type
Part Time

Pay
$10/hour

Work Schedule
Variable dependent upon class schedule

Export Compliance Requirement
No export control requirement.

Job Story
The Office Assistant is a student staff member of Housing and Residence Life who serves as a vital member of our team, providing staffing for the front desk as well as completing a variety of administrative and outreach tasks.

Job Summary
A student assistant will carry out administrative and technical tasks requested by a supervisor. Depending on the area the student assistant is employed in, they may assist and mentor other students or provide support throughout the campus in various forms.

Job Duties
* Support department and university events, including staffing and serving as tour guides of residence halls on an as needed basis 
* Assist in the check-in and check-out processes for the department 
* Provide administrative assistance to any member of the HRL team including but not limited to making event advertisements & bulletin boards, communication follow-ups by phone and/or email, etc 
* Understand and utilize necessary programs such as StarRez, Salto, and Teams
* Sort mail and packages upon arrival, following established processes and informing a supervisor when issues arise 
* Welcome, assist, and interact with residents and guests to the residence hall communities in a positive manner
* Maintain and respect issues of confidentiality. Know when and how to make judgment calls regarding confidentiality in accordance with FERPA (Family Educational Rights and Privacy Act) 
* Be familiar with WSU Housing and Residence Life policies, and be able to respond to all emergency situations as defined for the OA position 
* Know and enforce the policies held within the HRL Handbook and WSU Student Code of Conduct   

Required Education
High School diploma or equivalent. Enrolled in a minimum of 6 credit hours at Wichita State University.

Additional Requirements
* Must have 6 months customer-service related experience
* Having a cumulative GPA of 2.5 or greater at the time they apply for a Residence Life student staff position and at the end of the semester immediately preceding the beginning of their employment with HRL. 
* OAs must be enrolled as a full-time student (12 credits or more undergraduate and 9 hours graduate) and making academic progress toward graduation. At least 3 credits per semester must be taken in person and on campus (summer term may be an exception).

Required Experience
This is specific to each position and department. See additional requirements and preferences.

Physical Requirements
Ability to remain in a stationary position. Ability to operate a computer and other office equipment including but not limited to phone, printers, copiers, and calculators. Ability to communicate with others and accurately exchange information.