Department: Information Technology Center

Campus Location: Wichita, KS - WSU Main Campus

Hire Type: Full Time

Pay: Commensurate with experience

Work Schedule: Typically a 40 hour work week. Office hours are 8:00 AM – 5:00 PM, Monday – Friday. On-call may be required.

Export Compliance Requirement: This position requires access to EAR or ITAR controlled technologies. Applicants are required to be eligible for employment under U.S. export control laws and must meet the requirement of being a “U.S. Citizen”.

Job Story

The National Institute for Aviation Research (NIAR) is a fast-growing area within WSU, known globally for our expertise in the most critical areas of aerospace research and development.
In this position, you will be a team member of a High Performance Computing (HPC) Operations team supporting the Technical Computing environment.

Job Summary

Responsibilities include assistance with the administration, integration and maintenance of parallel high performance computing clusters, and other systems and peripherals. Provides technical assistance and consultation for staff and students on the use of the high-performance computing platforms.

Essential Functions

Assists in providing systems support for advanced research computing environment, which may include the installation, integration and management of high-performance computer systems, clusters, operating systems, peripherals, and system interfaces; monitoring system usage; ensuring that the high-performance computing complex is operating at optimal performance and reliability levels; and with consults, training and development, and maintaining systems documentation. Works in collaboration with staff to manage the hardware and systems software infrastructure to provide an effective, reliable, high performance, scalable computing environment. Assists with configuration and tuning of the configuration and tuning of batch queueing systems in a massively parallel production environment; with the collection of parallel system utilization statistics; with identifying and resolving computer system anomalies and operational problems; and provides systems support for electronic mail, name resolution, and file sharing services. Maintains an understanding of the state-of-the-art computing systems and peripherals; computer operating systems; and scalable, parallel architectures Works with users and other computational professionals in evaluating user requirements, and in the configuration and deployment of computational resources Works with computer hardware and software vendors to maintain an understanding of industry trends and evolving technology. Assists in providing consultation and technical support for marketing and outreach activities. Serves on project teams as needed. Performs miscellaneous job-related duties as assigned.

Required Education and Experience:

High school diploma or equivalent

Two (2) years of experience in a professional technical support environment; every 30 credit hours can be substituted for one year of related experience.

Knowledge, Skills and Abilities

Must possess a strong customer-centered philosophy.
Must be able to offer assistance that is adapted to the computer abilities of clients.
Working knowledge of related systems.
Professional personal presentation.
Excellent listening, verbal, and written communication skills.
Ability to work with minimal supervision.

Physical Requirements

Ability to remain in a stationary position.

Ability to move or traverse across campus, within buildings and offices, and/or across external environments.

Ability to communicate with others and accurately exchange information.

Ability to operate a computer and other office equipment including but not limited to phone, printers, copiers, and calculators.