Department: Information Technology Services - Telecommunications

Campus Location: Wichita, KS - WSU Main Campus

Hire Type: Full Time

Pay: Range of $23.67 - 25.45, adjustments within determined by qualifications

Work Schedule: Monday - Friday, 8AM - 5PM

Export Compliance Requirement: This position requires access to EAR or ITAR controlled technologies. Applicants are required to be eligible for employment under U.S. export control laws and must meet the requirement of being a "U.S. Person”.

Job Story

We are looking for a versatile specialist who can flex between hands-on troubleshooting, behind-the-scenes configuration, and supportive team collaboration like a seasoned pro. Do you thrive in environments where the network never sleeps and neither does your curiosity?

If someone asked your work style, you’d say “Think Mandalorian meets Matrix operator — calm, resourceful, adaptable. This is the way.” If you’re someone who likes your work like your Wi-Fi — fast, reliable, and always on — keep reading.

We need a kind of person who can be:

• Independent Operator — 60–70% of your day is self-directed and you love it
• Team Conduit — you offer help as fast as you ask for it
• Mode-Switch Master — lead or backup, whatever the project calls for
• Doc Ninja — document solutions & build SOPs that future teammates will thank you for
• Communication Router — meet users at any knowledge level, bringing clarity to their world
• Cool Under Latency — things glitch? You don’t; you pivot with it & keep things moving
• Self-Starter with Initiative — you don’t wait for tasks; you queue them up
  
  

Support and maintain campus telecom and network systems.
Troubleshoot issues with the calm confidence — you’ve rebooted entire situations, so you got this.
Document everything from work orders to new SOPs (because if it’s not documented, did it even happen?).
Collaborate with a tight-knit tech crew while still owning your workload and making independent decisions.
Occasionally work a flexible modified or non-traditional schedule — Infrastructure upgrades occur in the maintenance window, typically post-business hours for optimal uptime.
Participate in an On-Call Trouble Tech rotation - tech emergencies don’t punch a clock.

Hit “Apply Now" so you can answer the call!

Job Summary

Performs moderately complex tasks relating to telecommunications monitoring, operations, installation, and/or maintenance.

Essential Functions

Installs and maintains structured cabling infrastructures and all related hardware. Performs maintenance on telephone and network connections to locate issue and make necessary repairs. Installs and services telephone and network equipment, including voice gateways, telephone endpoints, network switches, and wireless access points. Provides documentation related to work performed, cable plant infrastructure, and inventory of connections.

Job Duties

Install and program phone, voicemail, and E911 information for end users.
Installs, terminates, and tests category cabling in a wide range of campus environments.
Works with other members of ITS for network programming, desktop support, and camera support.
Participate in an on-call trouble rotation to provide 24/7 IT support.

Required Education and Experience:

• High school diploma or equivalent
• One (1) year of experience in telecommunications

Required License/Certifications/Training:

Valid Kansas Drivers License

Knowledge, Skills and Abilities:

• Analyze data, recognize problems, and draw logical conclusions
• Use electronic test and repair equipment to test and repair telecommunications equipment and systems
• Clean and handle delicate electronic equipment
• Communicate with users of all knowledge levels, with clarity & professionalism as well as actively listen for instructions &/or issues
• Effectively communicate orally and in writing to convey technical information in non-technical terms
• Use a Windows based PC to organize work, generate records & reports, and configure equipment
• Control and configure legacy and IP enabled telecommunications equipment using data network communication and legacy phone infrastructure.

Preferred Qualifications:

• Avaya PBX software experience.
• Pinnacle software experience or equivalent ticket system
• Fluke Versive testing and certifying experience.
• Fiber optic cleaning and fusion splicing experience.
• Installing large cabling projects from beginning to end.
• Visio experience
• MDF/IDF stack replacements

Preferred License/Certifications/Training:

• BICSI Certification
• Fiber Optic Splicing Certification

Additional Information:

Qualified candidate must be able to work non-traditional work schedule including regular on call rotations for 2week timeframes.
Qualified candidates are required to operate manual transmission vehicles regularly as a part of travel for work needs.

Physical Requirements:

Ability to operate a computer and other office equipment including but not limited to phone, printers, copiers, and calculators. Ability to communicate with others and accurately exchange information. Ability to remain in a stationary position. Ability to position self for inspection, construction or maintenance of equipment and/or buildings including confined, elevated and loud noise spaces. Ability to move, transport, and/or deliver items, supplies, or equipment. Ability to move or traverse across campus, within buildings and offices, and/or across external environments. Ability to position self for inspection, construction or maintenance of equipment and/or buildings including confined, elevated and loud noise spaces. Ability to ascend and descend ladders and/or stairs. Ability to drive state vehicle.

Additional Physical Requirement: