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Circulation Supervisor

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Wichita State University does not discriminate in its employment practices, educational programs or activities on the basis of age, ancestry, color, disability, gender, gender expression, gender identity, genetic information, marital status, national origin, political affiliation, pregnancy, race, religion, sex, sexual orientation, or status as a veteran. Retaliation against an individual filing or cooperating in a complaint process is also prohibited. Sexual misconduct, relationship violence and stalking are forms of sex discrimination and are prohibited under Title IX of the Education Amendments Act of 1972. Complaints or concerns related to alleged discrimination may be directed to the Director of Equal Opportunity or the Title IX Coordinator, Wichita State University, 1845 Fairmount, Wichita KS 67260-0138; telephone (316) 978-3187.

Please see Special Instructions for more details.

For full consideration, please apply no later than August 11, 2017.

Position Information

Position Details

Posting Number 17-00190-UP/FA Post
Position Title Circulation Supervisor
Position Number 994054
Full-Time/Part-Time? Full Time
Summary of Responsibilities

STUDENT SUPERVISORY RESPONSIBILITIES
Supervise, hire, and train student employees. Tasks include: post jobs utilizing university software tools; represent the department at on-campus job fairs; complete sign-up paperwork; develop training materials; train new student employees on department policies and procedures; assign tasks to student employees; create work schedules for student employees; provide feedback and evaluate job performance as necessary.

CUSTOMER SERVICE AND ADMINISTRATIVE RESPONSIBILITIES
Primary supervision of Circulation/Reserve Desks and Ablah Library facility during evening, Sundays, and extended finals hours. Tasks include: circulation of library materials, create library accounts for community patrons; utilize money handling skills and point-of-sale system for fine and fee payment; interpret and enforce library policies; assist library patrons with directional and service questions; provide reference assistance after the Reference Desk has closed; resolve conflicts with upset patrons; and communicate accurately with the University Police Department when situations require police presence. This position is expected to flex schedule to align with operating hours during extended semester hours and semester and holiday breaks.

BUILDING AND SAFETY RESPONSIBILITIES
Serve as one of Ablah Library’s Emergency Building Coordinators, including development of student employee safety training and materials consistent with current department and university emergency procedures. Actively coordinate evacuation of library patrons along with other Emergency Building Coordinators during tornado drills, warnings, and fire alarms. Communicate effectively with first responders and campus safety personnel as needed. Report building maintenance issues to Physical Plant when appropriate. Communicate safety and building maintenance issues with Access Services Manager.

MISCELLANEOUS AND SPECIAL ASSIGNMENTS
Serve as library staff liaison to the Library Appeals Committee, including coordinating with the committee chair for scheduling and submitting annual Appeals Committee report to the Library Dean’s Office. Facilitate Faculty Carrel checkout procedure and waiting list notifications. Maintain departmental statistics as appropriate. Related tasks include: use a spreadsheet application to compile statistics as assigned; submit completed statistics to Access Services Manager. Assist with library initiatives in alignment with university and departmental strategic plan(s) as needed and other duties as assigned.

Minimum Education
  • Bachelor’s Degree
Minimum Experience
  • Three years of experience in library work. * Experience in an educational setting or graduate library course work may be substituted for library experience as determined relevant by the agency.
Knowledge, skills and abilities
  • 1. Knowledge of complex library work techniques, methods and procedures that involve master records, reference sources, and bibliographic searching.
  • 2. Proficient computer application skills especially in MS Office (Access, Excel, Outlook, and PowerPoint), familiarity with other office technologies and equipment, and online environments.
  • 3. Knowledge of principles and techniques of supervision. Ability to establish and maintain working relationships as both a leader and colleague.
  • 4. Demonstrate excellent customer service skills both in-person and online that establish and maintain effective working relationships with patrons, student employees, WSU’s campus community, and library colleagues at WSU and other institutions. Ability to apply, interpret, and explain operational rules, regulations, policies, procedures, and make decisions.
  • 5. Ability to comprehend written and oral technical instructions and use written and oral communication techniques to communicate effectively in a professional manner representative of our academic institution. This includes knowledge of proper English usage, spelling, and grammar.
  • 6. Ability to verify, and compare figures accurately. Ability to detect and reconcile discrepancies in records.
  • 7. Ability to work a flexible schedule that includes primarily late afternoons, evenings and weekends.
Required Licenses, Certificates & Registrations
Additional Information

All employees of Wichita State University are expected to support the WSU Vision, Mission and Values and foster an environment of diversity in culture, thought and experience.

Location WSU Main Campus

Salary Information

Proposed Salary or Hourly Rate $31,000 annual
Benefits Eligible? Yes

Position Description Information

Preferred Education
  • Bachelor’s Degree in education, business, or management.
  • Graduate work in Library Science.
Preferred Experience
  • 1. Knowledge and/or experience with integrated library systems such as Voyager.
  • 2. Knowledge and/or experience with Blackboard or similar course management systems, as well as peripheral technologies and equipment.
  • 3. Experience working in both iOS and PC environments.
  • 4. Comfortable working with graphic design or photo editing software (e.g. Adobe Photoshop) is desirable.
  • 5. Experience with standard office practices and procedures.
Regular Hours of Work Generally Sunday 12:00 pm-9:00 pm, Monday-Thursday 2 pm-11 pm, adjusted for modified operating hours including extended hours and semester or holiday breaks.
Environmental Factors

Normal office hazards, temperature fluctuations due to aging air-handling system.

Proposed Job Duties

Responsibility / Duty

Supervise, hire, and train student employees Tasks include: post jobs utilizing university software tools; represent the department at on-campus job fairs;
complete sign-up paperwork; develop training materials; train new student employees on department policies and
procedures; assign tasks to student employees; create work schedules for student employees; provide feedback and evaluate job performance of student each semester.

Importance (E) Essential
Percentage 35
Responsibility / Duty

Primary supervision of Circulation/Reserve Desks and Ablah Library facility during evening, Sundays, and extended finals hours. Tasks include: interpreting and enforcing library policies; monitoring workflows to assure that procedures are being followed consistently and with a high degree of accuracy; providing reference assistance after the Reference Desk has closed; and resolving conflicts with upset patrons. This position is expected to flex schedule to align with operating hours during extended hours and semester and holiday breaks.

Importance (E) Essential
Percentage 30
Responsibility / Duty

Perform service desk activities including circulation of library materials to library patrons, creating library accounts for community patrons; utilizing money handling skills and point-of-sale system for fine and fee payment; and assisting library patrons with directional and service questions.

Importance (E) Essential
Percentage 15
Responsibility / Duty

Miscellaneous administrative responsibilities including: serving as library staff liaison to the Library Appeals Committee, coordinating with the committee chair for scheduling, and submitting annual Appeals Committee report to the Library Dean’s office; facilitating faculty carrel checkout procedure and waiting list notifications; maintaining departmental statistics including collection use, study room use, and/or other departmental statistics as assigned; communicating completed statistics to Access Services Manager on a monthly basis, assisting with library initiatives in alignment with university and departmental strategic plan(s) as needed, and other duties as assigned.

Importance (E) Essential
Percentage 15
Responsibility / Duty

Serve as one of Ablah Library’s Emergency Building Coordinators, including development of student employee safety training and materials consistent with current department and university emergency procedures. Actively coordinate evacuation of library patrons along with other Emergency Building Coordinators during tornado drills, warnings, and fire alarms. Communicate effectively with first responders and campus safety personnel as needed. Communicate accurately with the University Police Department when situations require police presence. Report building maintenance issues to Physical Plant when appropriate. Communicate safety and building maintenance issues with Access Services Manager.

Importance (E) Essential
Percentage 5

Physical Demands

Physical Requirements - Physical Activity

Activity Walking
Frequency Daily
Activity Squatting
Frequency Periodically
Activity Reaching
Frequency Periodically
Activity Standing
Frequency Daily
Activity Vocal Ability
Frequency Daily
Activity Grasping
Frequency Daily
Activity Vision - Color
Frequency Daily
Activity Vision - Peripheral
Frequency Daily
Activity Vision - Straight Ahead
Frequency Daily
Activity Visual Acuity - Far
Frequency Daily
Activity Visual Acuity - Near
Frequency Daily
Activity Repetitive Movement
Frequency Daily
Activity Hearing
Frequency Daily
Activity Sitting
Frequency Daily

Physical Requirements - Weight Activity

Activity (weight) Lifting
Frequency Periodically
Weight

20

Activity (weight) Pushing
Frequency Periodically
Weight

20

Activity (weight) Pulling
Frequency Periodically
Weight

20

Other Physical Requirements

Other Physical Requirements
Explain Physical Job Requirements

Able to stand and/or sit for long periods. Ability to move rapidly during emergency situations.

Requisition

Requisition Details

Department

University Libraries

Posting date 07/24/2017
Closing Date
Open Until Filled? Yes
Proposed Start Date 08/28/2017
Special Instructions to Applicants

For full consideration, please apply no later than August 11, 2017.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * How did you hear about this position?
    • Business publication or website
    • Education publication or website
    • Engineering publication or website
    • Fine Arts publication or website
    • Health Professions publication or website
    • Liberal Arts & Science publication or website
    • Veterans publication or website
    • CareerBuilder.com
    • HigherEdJobs.com
    • Hispanic Outlook in Higher Education
    • Indeed.com
    • InsideHigherEd.com
    • Kansasworks.com
    • Community Voice
    • Insight into Diversity
    • Journal of Blacks in Higher Education
    • The Chronicle of Higher Education
    • Wichita Eagle
    • WSU Employee
    • Handshake
    • Other
  2. * Do you have a bachelor's degree?
    • Yes
    • No
  3. * What interests you most in this position?

    (Open Ended Question)

  4. * Please describe your experience working in a library or educational setting.

    (Open Ended Question)

  5. * Describe any experience you have had in providing training to others. Have you developed training tools?

    (Open Ended Question)

  6. * Describe your experience with technology, including what devices or equipment you have used and what software you have used.

    (Open Ended Question)

  7. * Describe your customer service background or your experience in providing customer support.

    (Open Ended Question)

  8. * Describe any supervisory or leadership experience you have had.

    (Open Ended Question)

  9. * Are you able to work a flexible schedule that is primarily late afternoons, evenings and weekends?
    • Yes
    • No

Applicant Documents

Required Documents
  1. Resume
  2. Cover Letter/Letter of Application
Optional Documents